jilibo FAQ

The minimum age to play at jilibo is 21 years old. This is in accordance with Philippine gambling laws and regulations. jilibo strictly enforces this policy — all players are required to complete age verification before they can deposit or play real-money games. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. We have zero tolerance for underage gambling.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on jilibo, go to your Account Settings and select "Verify Identity." You will need to upload:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilHealth ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team typically reviews KYC submissions within 24–48 hours. You will receive an email notification once your verification is complete.

No worries — resetting your jilibo password is simple. On the jilibo Login page, click "Forgot Password?" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and you are good to go. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team.

No. jilibo strictly allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

jilibo accepts the following payment methods for Filipino players:

• E-wallets: GCash, Maya (formerly PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that jilibo does not accept credit cards for gambling deposits, in compliance with Philippine regulations. We also do not accept any form of cryptocurrency. All transactions are processed in Philippine Peso (₱).

The minimum deposit at jilibo is ₱100 for most payment methods, including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by jilibo, though your payment provider may have their own limits. You can also set your own personal deposit limits through the Responsible Gaming section of your account settings.

jilibo processes withdrawal requests within 24 hours on business days. Here is a general guide to withdrawal timelines:

• GCash / Maya: Usually within 1–4 hours after processing
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 1–3 business days

Note that your first withdrawal may take slightly longer as our team completes your KYC verification. Subsequent withdrawals are typically faster. The minimum withdrawal amount is ₱200.

jilibo does not charge any fees on deposits or withdrawals. However, your payment provider — whether that is GCash, Maya, or your bank — may apply their own transaction fees. We recommend checking with your provider before initiating a transfer. All amounts shown in your jilibo account are in Philippine Peso (₱) and reflect the exact amount credited or debited without any platform-side deductions.

Most deposits reflect instantly or within a few minutes. If your deposit has not appeared after 30 minutes, here is what to do:

• Check your GCash, Maya, or bank app to confirm the transaction was successful and funds were deducted
• Take a screenshot of the transaction confirmation or reference number
• Contact jilibo's 24/7 live chat support and provide the transaction reference number, amount, and time of transfer

Our team will investigate and manually credit your account if the deposit is confirmed on our end. Most cases are resolved within a few hours.

jilibo offers a wide variety of games designed for Filipino players, including:

• Slots: Hundreds of slot titles with different themes, paylines, and bonus features
• Bingo: Classic and themed bingo rooms, including Fortune Bingo
• Fishing Games: Action-packed titles like Shade Dragon Fishing
• Live Dealer Games: Real-time games with live dealers including baccarat, roulette, and blackjack
• Table Games: Digital versions of classic casino table games

New games are added regularly, so there is always something fresh to try at jilibo.

Yes — many of jilibo's slot and table games offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real funds. Note that live dealer games and some exclusive titles are only available in real-money mode. Look for the "Try for Free" option on eligible game tiles in the jilibo lobby.

Yes. All games on jilibo use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing agencies to verify fairness and accuracy of published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. jilibo is committed to providing a fair and trustworthy gaming environment for all Filipino players.

Absolutely. jilibo is fully optimized for mobile play. You can access the full jilibo game library directly from your smartphone or tablet browser — no app download required. The mobile site is designed to work smoothly on both Android and iOS devices, with touch-friendly controls and fast loading times even on standard mobile data connections. Whether you are in Manila, Cebu, or Davao, you can enjoy jilibo on the go.

New players at jilibo are welcomed with a generous welcome bonus package that typically includes a deposit match bonus on your first deposit. The exact offer may vary depending on current promotions — check the Promotions section of the jilibo homepage for the latest welcome offer details. All bonuses are subject to wagering requirements, which are clearly stated in the bonus terms. Make sure to read the terms before claiming any offer so you know exactly what is required to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on jilibo for the exact contribution rates and any game restrictions.

If a bonus has not appeared in your account after qualifying for it, first check the following:

• Confirm that you met all the eligibility requirements for the promotion
• Check that your deposit met the minimum amount required to trigger the bonus
• Verify that you used the correct bonus code if one was required
• Allow up to 30 minutes for the bonus to be credited automatically

If the bonus still has not appeared after 30 minutes, contact jilibo's live chat support with your deposit confirmation details and the name of the promotion. Our team will look into it and resolve it promptly.

Setting deposit limits on jilibo is straightforward. Log in to your account, go to Account Settings, and select the "Responsible Gaming" tab. From there, you can set daily, weekly, or monthly deposit limits. Reductions to your limit take effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies to give you time to reconsider. jilibo strongly encourages all players to set limits that reflect what they can comfortably afford to spend on entertainment. For more information, visit our Responsible Gaming page.

jilibo's self-exclusion tool allows you to temporarily or permanently suspend your account if you feel you need a break from gambling. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred duration (6 months, 1 year, 5 years, or permanent). Once activated, your account is immediately suspended and you will not receive any promotional communications. Self-exclusion cannot be reversed for a minimum of 6 months. If you need help activating self-exclusion, our 24/7 support team can do it for you immediately. Learn more on our Responsible Gaming page.

If you are concerned about your gambling habits, the most important thing is to reach out for help — and to do it sooner rather than later. Here is what you can do right now:

• Use jilibo's self-exclusion tool to suspend your account immediately
• Set strict deposit and loss limits on your account
• Contact jilibo's responsible gaming support team via live chat — we are available 24/7 and will treat your situation with complete confidentiality
• Talk to someone you trust — a family member, friend, or counselor

Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help. Visit our Responsible Gaming page for a full list of tools and resources available to you.

Yes. jilibo operates in compliance with applicable Philippine gaming regulations and takes the security of its players very seriously. We use industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. All games are provided by certified and audited game providers. jilibo is committed to maintaining a safe, fair, and transparent gaming environment for all Filipino players.

If you suspect unauthorized access to your jilibo account, act immediately:

• Change your password right away via the jilibo Login page using the "Forgot Password" option
• Contact jilibo's 24/7 live chat support and report the suspected breach
• Our security team will temporarily lock your account while the situation is investigated
• Review your recent transaction history for any unauthorized activity

To prevent unauthorized access in the future, use a strong unique password for your jilibo account, never share your login credentials with anyone, and avoid logging in on shared or public devices.

jilibo collects and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We collect only the information necessary to operate your account, verify your identity, process transactions, and comply with regulatory requirements. Your data is never sold to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team. For full details on how we handle your information, please review our Privacy Policy.