jilibo Privacy Policy

1. Who We Are and How to Contact Us

jilibo ("jilibo," "we," "us," or "our") operates the online gaming platform accessible at https://jilibo.xyz (the "Platform"). jilibo acts as the personal information controller in respect of the personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer ("DPO") through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the jilibo Platform

We aim to respond to all privacy-related inquiries within fifteen (15) business days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected, processed, stored, and used by jilibo in connection with your use of the Platform, including but not limited to account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

This Policy applies to all users of the jilibo Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact jilibo's customer support team.

This Policy does not apply to third-party websites or services that may be referenced on the Platform. jilibo is not responsible for the privacy practices of any third party.

3. Personal Data We Collect

jilibo collects the following categories of personal data:

3.1 Identity and Contact Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address

3.2 Identity Verification (KYC) Data

• Government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Selfie or facial photograph for identity verification purposes
• Proof of address documents

3.3 Financial Data

• GCash or Maya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details (card number, expiry date — stored in tokenized form only)
• Transaction history, including deposits, withdrawals, and gaming activity

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and clickstream data
• Login timestamps and session duration
• Game history and betting patterns

3.5 Communications Data

• Records of communications with jilibo's customer support team, including live chat transcripts and email correspondence
• Feedback and survey responses

3.6 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit limits, session limits, and other responsible gaming tool settings
• Responsible gaming assessment responses, where applicable

4. How We Collect Your Data

jilibo collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access and use the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud service providers; payment data from payment processors such as GCash, Maya, and Philippine banking partners.

5. Legal Basis for Processing

jilibo processes your personal data on the following legal bases as provided under the Philippine DPA and its IRR:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (your jilibo account agreement)
Identity verification (KYC)	Legal obligation; legitimate interest (fraud prevention)
Processing deposits and withdrawals	Performance of a contract
Fraud prevention and security monitoring	Legitimate interest; legal obligation
Responsible gaming monitoring	Legal obligation; legitimate interest (player protection)
Marketing communications (opt-in)	Consent
Analytics and platform improvement	Legitimate interest
Compliance with Philippine law	Legal obligation

6. How We Use Your Personal Data

jilibo uses your personal data for the following purposes:

• To create, verify, and manage your jilibo account;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP);
• To verify your identity and age (21+) in compliance with applicable regulations;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and respond to your inquiries;
• To administer bonuses, promotions, and loyalty programs;
• To monitor and enforce responsible gaming obligations, including self-exclusion;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications);
• To send you marketing communications about jilibo promotions and new games, where you have provided consent;
• To analyze usage patterns and improve the Platform's features and performance;
• To comply with applicable Philippine laws and regulatory requirements.

7. Sharing Your Personal Data

jilibo does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party service providers engaged to assist with identity verification and age verification;
• Fraud prevention and security providers: Service providers engaged to detect and prevent fraud, money laundering, and other prohibited activities;
• Game software providers: Third-party game developers and live dealer studio operators whose games are available on the jilibo Platform, to the extent necessary for game operation and dispute resolution;
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation of the Platform;
• Legal and regulatory authorities: Philippine government agencies, law enforcement authorities, and regulatory bodies (including PAGCOR) where disclosure is required by law or court order;
• Professional advisors: Lawyers, accountants, and auditors engaged by jilibo, subject to professional confidentiality obligations.

All third-party service providers engaged by jilibo are required to process personal data only in accordance with jilibo's instructions and applicable data protection laws.

8. Cookies and Tracking Technologies

jilibo uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform. The following types of cookies are used:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Essential for the Platform to function (e.g., session management, login authentication)	No — required for operation
Performance / Analytics	Collect anonymized data on how users interact with the Platform to help us improve it	Yes — via browser settings
Functional	Remember your preferences (e.g., language, game settings)	Yes — via browser settings
Marketing	Track your activity to deliver relevant promotions ( only used with your consent)	Yes — via account preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the jilibo Platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

9. Data Retention

jilibo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Data Category	Retention Period
Account registration and identity data	Duration of account plus 5 years after account closure
KYC verification documents	Duration of account plus 5 years after account closure
Financial transaction records	10 years from the date of the transaction (anti-money laundering requirements)
Customer support communications	3 years from the date of the interaction
Marketing consent records	Until consent is withdrawn, plus 3 years
Technical and usage data (logs)	12 months on a rolling basis
Responsible gaming records	Duration of self-exclusion or limit period plus 5 years

Upon expiry of the applicable retention period, jilibo will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10. Data Security

jilibo implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jilibo Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Strict access controls limiting access to personal data to authorized personnel only, on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Employee training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilibo will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine DPA and its IRR.

While jilibo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jilibo account credentials and for ensuring the security of the device you use to access the Platform.

11. Your Rights Under the Philippine DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibo:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data jilibo holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jilibo holds about you.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful, subject to jilibo's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that jilibo has violated your data privacy rights.

To exercise any of the above rights, please contact jilibo's Data Protection Officer via the contact details provided in Section 1 of this Policy. jilibo will respond to all valid data subject requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

12. Children's Privacy

The jilibo Platform is strictly intended for individuals who are at least twenty-one (21) years of age. jilibo does not knowingly collect personal data from individuals under the age of 21. If jilibo becomes aware that personal data has been collected from an individual under 21, it will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to jilibo, please contact our support team immediately so that we can take appropriate action.

13. Changes to This Privacy Policy

jilibo reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Where changes are material, jilibo will provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the jilibo Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request closure of your account.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

This Privacy Policy was last updated in May 2026. By continuing to use jilibo, you confirm that you have read and understood this Privacy Policy. jilibo is committed to protecting your personal data and upholding your rights as a Filipino player.