jilibo believes that gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a safe and enjoyable experience.
⚠️ "Gambling is addictive. Know when to stop."
These are the core pillars of how jilibo protects every player on the platform — from Manila to Cebu, Davao to Quezon City.
jilibo enforces a strict minimum age of 21 years for all players, in line with Philippine gambling regulations. Every account undergoes age verification during registration. We have zero tolerance for underage gambling — any account found to belong to a minor is immediately closed.
If you feel you need a break from gaming, jilibo's self-exclusion tool lets you temporarily or permanently suspend your account. Once activated, you will not be able to log in or receive promotional communications for the duration of your chosen exclusion period.
Take control of your spending by setting daily, weekly, or monthly deposit limits directly from your jilibo account settings. You can also set loss limits to cap how much you are willing to lose in a given period. Limits take effect immediately when reduced.
It is easy to lose track of time when you are enjoying your favorite games. jilibo's session time controls let you set a maximum play duration per session. When your limit is reached, you will receive a notification and the option to end your session.
jilibo can send you periodic in-session reminders showing how long you have been playing and your net gaming activity for the session. These reality checks help you stay aware and make informed decisions about whether to continue playing.
Our responsible gaming support team is available 24/7 via live chat. If you or someone you know is struggling with problem gambling, our team can provide guidance, activate protective tools on your behalf, and connect you with appropriate support resources.
Gaming at jilibo is meant to be entertainment — like watching a PBA game or going out with friends on a Friday night in Makati. But for some people, gambling can become a problem that affects their finances, relationships, and mental health.
Problem gambling is not about how much money you spend or how often you play. It is about whether gambling is causing harm in your life. The good news is that help is available, and recognizing the signs early makes a big difference.
Remember: Gambling is addictive. Know when to stop. If gaming stops being fun and starts feeling like a need, that is a sign to reach out for support.
jilibo takes problem gambling seriously. We actively monitor player behavior for signs of harmful patterns and may proactively reach out to players who show indicators of problem gambling — even if they have not requested help themselves.
Ask yourself honestly — do any of these apply to you or someone you know?
If you answered yes to two or more of the above, we strongly encourage you to use jilibo's self-exclusion tool or contact our support team immediately.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to take a step back and use jilibo's responsible gaming tools.
Have you ever gambled with money that was set aside for important expenses like rent, food, or bills?
Do you find yourself thinking about gambling even when you are doing other things — at work, with family, or trying to sleep?
Have you ever tried to win back money you lost by continuing to play, even when you knew you should stop?
Have you hidden your gambling activity from family members or close friends because you were worried about their reaction?
Do you feel a strong urge to gamble when you are stressed, bored, or going through a difficult time?
Have you ever borrowed money from friends, family, or a lending service specifically to fund gambling?
If you answered yes to any of these questions, please contact jilibo's support team via live chat. Our team is trained to help and will treat your situation with complete confidentiality and respect.
All of these tools are available directly from your jilibo account settings. No waiting, no complicated process — just straightforward controls that put you in charge.
Set a maximum amount you can deposit per day, week, or month. Reductions take effect immediately. Increases require a 24-hour cooling-off period.
Cap the total amount you can lose in a set period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
Set a maximum session duration. When your time is up, jilibo will notify you and give you the option to end your session or extend it consciously.
Take a short break from jilibo for 24 hours, 7 days, or 30 days. Your account is temporarily suspended and you will not receive any promotional messages.
Permanently or indefinitely suspend your jilibo account. Once activated, self-exclusion cannot be reversed for a minimum of 6 months.
Receive periodic pop-up reminders during gameplay showing your session duration and net activity, helping you stay aware of your gaming behavior.
Review your full gaming and transaction history at any time. Transparency about your own activity is a key part of staying in control.
Our responsible gaming support team is always available via live chat. Reach out any time — day or night — if you need help activating any of these tools.
Activating self-exclusion on jilibo takes less than two minutes. Here is how to do it:
Access your account via the jilibo Login page. Make sure you are using your registered email address and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In your account settings, navigate to the "Responsible Gaming" tab where all player protection tools are listed.
Select "Self-Exclusion" and choose your preferred duration — 6 months, 1 year, 5 years, or permanent. Confirm your choice.
Your self-exclusion takes effect immediately. You will receive a confirmation email and will no longer be able to log in or receive promotional communications from jilibo for the duration of your exclusion.
Need help? If you are unable to log in or need assistance activating self-exclusion, contact our support team via live chat and we will process it for you immediately — no questions asked.
Whether you are a casual player or a regular at jilibo, these habits will help keep your gaming experience positive and in check.
Decide how much you are comfortable spending before you open any game. Treat it like a night out — set your entertainment budget and stick to it. Never gamble with money you cannot afford to lose, whether that is your rent, your kids' allowance, or your emergency fund.
It is easy to lose track of time when you are in the middle of an exciting slot session or a live bingo game. Set a timer on your phone before you start playing. When it goes off, take a break — step away, have a snack, and check in with yourself before deciding whether to continue.
Chasing losses is one of the most common and dangerous gambling behaviors. If you have hit your loss limit for the day, stop — full stop. The idea that you are "due for a win" is a myth. Every game outcome is independent, and continuing to play to recover losses almost always makes things worse.
If you are going through a tough time — stress at work, problems at home, financial pressure — gambling is not the answer. Playing when you are emotionally vulnerable increases the risk of problem gambling significantly. Talk to someone you trust, or reach out to jilibo's support team instead.
jilibo is home to 500+ games — slots, live dealer, bingo, and fishing games — all designed for Filipino players who love great entertainment. Play within your means, use our responsible gaming tools, and keep it fun.
Must be 21 or older to play. Gambling is addictive. Know when to stop.